Front Office Supervisor

At Hospice Malta, we are dedicated to providing the best possible quality of life to patients and their families when active treatment is no longer an option. We are seeking a dedicated Front Office Supervisor to join our team.

The principles we embrace are:

  • Readiness to Help
  • Eager to Learn and Share
  • Acts with Compassion
  • Committed Team Player
  • Holds High Professional Standards

If you identify with these principles and aspire to be part of a team that delivers personalised care through dedicated professionals and responds effectively to our community’s palliative needs, then this opportunity may be the right fit for you.

About the Role

The Front Office Supervisor leads the day-to-day running of Hospice Malta’s Reception and Security functions at St Michael Hospice, making sure the front office is always appropriately staffed and that every patient, family member, colleague and visitor is welcomed with professionalism, warmth and sensitivity. Alongside supervising the team, the role remains hands-on at Reception. The role coordinates Security personnel but does not involve carrying out Security duties personally.

Duties and Responsibilities

The Front Office Supervisor oversees the Reception and Security teams and remains actively involved in front-line Reception duties. Key responsibilities include:

  • Supervising and supporting Reception and Security personnel, acting as their first point of contact and escalating matters to management where necessary.
  • Preparing and maintaining shift rosters for Reception and Security, including weekends and public holidays, and arranging cover for planned and unplanned absences.
  • Monitoring attendance, punctuality and day-to-day performance, and identifying training and development needs within the team.
  • Welcoming patients, families, staff and visitors in a friendly, professional and sensitive manner.
  • Handling enquiries, concerns and complaints, and overseeing daily Reception administration, including calls, emails, bookings, deliveries, correspondence and donations.
  • Communicating with funeral directors and relatives with compassion and sensitivity, and supporting mortuary- and funeral-related procedures in line with Hospice Malta protocols.
  • Supporting the hosting of classrooms, meeting rooms and events, including the registration of attendees.
  • Contributing to the review of Reception and Security procedures and carrying out regular checks to ensure standards are followed.
  • Liaising with clinical and non-clinical colleagues so that the front office supports the needs of the organisation.
  • Complying with all Hospice Malta policies, procedures, health and safety and infection prevention and control requirements.
  • Upholding the dignity, rights, privacy and confidentiality of patients, families, visitors and staff at all times.
  • Undertaking any other duties commensurate with the role, as reasonably directed by management.
Attributes
  • Excellent interpersonal and communication skills, both face to face and on the telephone.
  • Proven ability to supervise, guide and support a team.
  • Calm, sensitive and empathetic manner when dealing with patients, families and visitors in distressing situations.
  • Strong organisational and time-management skills, with the ability to manage competing priorities.
  • Good awareness of security, health and safety and emergency procedures.
  • Sound judgement and discretion in handling confidential and sensitive information.
  • Able to work effectively both independently and as part of a multidisciplinary team.
  • Professional and welcoming presentation.
  • Commitment to continuous professional development.
Qualifications and Experience
Mandatory
  • A qualification at MQF Level 4 or higher (or equivalent), preferably in business administration, customer care or a related area. Foreign qualifications must be accompanied by MQRIC recognition issued by MFHEA.
  • Minimum 5 years’ experience in a reception, front office, security or customer service role, including at least 1 years’ experience in a supervisory role.
  • Good IT skills, including email, Microsoft Office and telephone/switchboard systems.
  • Fluency in spoken and written Maltese and English.
Desirable
  • Valid security licence.
  • Experience in a healthcare, hospice or care setting.
  • Experience in shift rostering.
  • Training in customer care, first aid or fire safety.
Contract, Location and Benefits
  • Full-time, indefinite position, based at St Michael Hospice, Santa Venera.
  • Working on a shift basis, Monday to Sunday.
  • Wellbeing initiatives
  • Ongoing education and training opportunities
  • Free Health Insurance after probation
How to Apply

Kindly submit your CV to hr@hospicemalta.org by 04/11/2026. Please quote the position title in the subject line of your email.